Return and Refund Policy - US/Canada

Return and Refund Policy

Last updated: March 2026

At Global Mall Mnd - Boson Protection Animalerie, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return and refund process as outlined below.

1. Return Window

You may return eligible products within 30 days of the delivery date for a full refund or exchange. Returns requested after 30 days will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused and in the same condition as when you received it
  • The product must be in its original packaging with all tags, labels, and accessories included
  • The product must be in resalable condition (no signs of wear, damage, or use)
  • You must provide proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened hygiene products, perishable goods, or pet food
  • Personalized or custom-made items
  • Sale, clearance, or final sale items (unless defective)
  • Gift cards or digital products
  • Items marked as "non-returnable" at the time of purchase

4. How to Initiate a Return

To start a return, please follow these steps:

Step 1: Contact us by email at 07ndoloum@gmail.com within 30 days of receiving your order. Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return (optional but appreciated)
  • Photos of the product (if defective or damaged)

Step 2: We will review your request and send you return instructions, including the return address and any additional information.

Step 3: Pack the item securely in its original packaging and ship it to the address provided. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

5. Return Shipping Costs

Standard Returns:

Customers are responsible for return shipping costs unless the product is defective, damaged, or we made an error in your order.

Defective or Incorrect Items:

If you received a defective, damaged, or incorrect item, we will cover the cost of return shipping. Please contact us immediately with photos of the issue, and we will provide a prepaid return label or reimburse your return shipping costs.

Return Address:

Global Mall Mnd - Boson Protection Animalerie
5 Rue Rabelais
27000 Évreux
France

6. Refund Process

Inspection and Approval:

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. We will notify you by email once the inspection is complete.

Refund Timeline:

If your return is approved, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Refund Amount:

  • You will receive a refund for the purchase price of the item(s) returned
  • Original shipping costs are non-refundable (unless the return is due to our error or a defective product)
  • Return shipping costs are not refunded unless the item was defective or incorrect

7. Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please:

  1. Return the original item for a refund
  2. Place a new order for the desired product

This ensures you receive the correct item as quickly as possible.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

What to do:

  • Email us at 07ndoloum@gmail.com with your order number
  • Provide clear photos of the damaged or defective item and packaging
  • Describe the issue in detail

Resolution options:

  • Full refund (including original shipping costs)
  • Replacement product at no additional cost
  • Partial refund or store credit (if you prefer to keep the item)

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your bank or credit card company, as processing times may vary
  3. If you still have not received your refund, contact us at 07ndoloum@gmail.com and we will investigate

10. Restocking Fee

We do not charge a restocking fee for standard returns. However, if an item is returned in unsellable condition due to customer damage or misuse, we reserve the right to issue a partial refund or deny the return.

11. International Returns (US & Canada)

For customers in the United States and Canada, please note:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable international shipping service
  • Customs fees, duties, or taxes incurred during the return process are non-refundable and are the customer's responsibility
  • International returns may take longer to process due to shipping times

12. Cancellations

If you wish to cancel your order, please contact us as soon as possible at 07ndoloum@gmail.com. We will do our best to cancel your order before it ships.

Once an order has been shipped, it cannot be canceled. You will need to follow our standard return process once you receive the item.

13. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Global Mall Mnd - Boson Protection Animalerie
Email: 07ndoloum@gmail.com
Address: 5 Rue Rabelais, 27000 Évreux, France
Phone: +33(0)752816075

We are committed to providing excellent customer service and will work with you to resolve any issues with your order.